FAQ

Is every product sold from Parfum Palais authentic and not fake?

We unconditionally guarantee that all products that you purchase from our website are 100% genuine and authentic. We have a strong partnership with established manufacturers and distributors. In some instances, we work with trusted suppliers who purchase directly from the same manufacturers or distributors. You are welcome to perform your own assessment, and we confidently provide customers with a 30-day money-back guarantee.

 

Can I pick up my purchase from the site?

We do not offer pick-up services in order to keep costs down and product prices consistently affordable.

 

What methods of payment can I use?

We accept direct credit card entry on our website (Visa and Mastercard only), as well as PayPal transactions.

 

Is it safe and secure to give you my credit card details?

Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. This is the industry standard for online payments. We currently use the market leader in SSL certificates issued by GeoTrust.

 

Where do you deliver your products to?

We offer international delivery and shipping across the globe. If the country you are after is not listed, please contact the Parfum Palais team here.

 

What are the delivery charges?

Free delivery for all international orders 

When can I expect my order to be delivered?

Between 15-18 business days worldwide including most country areas.

 

The product that I would like to purchase is out of stock. When can I expect it to be available again?

It would usually depend on the product you intend to purchase. We recommend that you contact us and quote the product that you wish to purchase. One of our friendly perfume specialists will get back to you with a confirmed date of availability.

 

Where can I find more information about the products and services?

Please visit the Contact Us page for any inquiries.

 

What is Parfum Palais's policy regarding customer privacy and security of personal information?

Visit the Parfum Palais Privacy Policy page for more information.

 

Where can I read through Parfum Palais’s terms and conditions?

You may visit Parfum Palais’ Terms and Conditions page.

 

What if I need to return or exchange a purchased product?

The details of Parfum Palais's Return Policy can be found on this page.

  

I received a voucher / promo code. How to use this?

Please click here for desktop site and click here for mobile site view.

 

Can I pick up my purchase?

As an online business, we work hard to keep our prices competitove by cutting out the high costs associated with maintaining a retail store and facilities. In order to provide our customers with the very best value, all our products are available for delivery only. We do not offer a pickup facility.

%HHours
%MMinutes
%SSeconds
%-dDays
%HHours
%MMinutes
%SSeconds
%-wWeeks
%-dDays
%HHours
%MMinutes
%SSeconds
%HHours
%MMinutes
%SSeconds
%-dDays
%HHours
%MMinutes
%SSeconds
%-wWeeks
%-dDays
%HHours
%MMinutes
%SSeconds